Payments & Refunds

PIA is a Registered Training Organisation based in South Australia and is a not-for-profit organisation. In order for the PIA to conduct quality, sufficient training courses, we require all participants to read and abide by our Payment & Refund Policy. Please ensure you have thoroughly read this information prior to attendance.

 

CONDITIONS OF TRAINING ENROLMENT
  • All training enrolments must be received in writing in order to be valid.
     (PIA enrolment form, PIA Website enrolment, Email to PIA containing all required details).
  • Full course fees apply, unless a valid CITB number is provided, in which participants then qualify for the discounted course fees.
  • Invoices and confirmations will be issued prior to course commencement.
  • Full course payment to PIA is required prior to course commencement in order to secure places in any training in which a fee applies.
  • Payment may be made by cash, cheque, credit card or electronic funds transfer.
  • Failure to make payment for training prior to course commencement will result in your position in the course being void.
    (Exceptions are considered provided PIA are contacted and a valid reason is given)
  • No course certificates, cards or completion acknowledgements will be provided until full payment has been received from participant/s.
  • Course fees and structures are subject to change without prior notice
  • Replacement of materials provided at courses will incur a fee depending of the materials and training
    (Eg  Replacement Whitecard - $10)

 

REFUND POLICY

  • All enrolments for training programs conducted by PIA are required to be paid for in advance.

  • All cancellations must be made in writing to admin@piasa.com.au or via Fax on 8292 4040. Please contact the PIA if no response confirming the cancellation has been received.

  • Cancellations may be made up to 14 days prior to course commencement. A full refund will be made where cancellations are notified 14 days prior to course start date.
  • Cancellations made 7 days or less prior will attract a refund of only 50% of the full course fee.
  • No refund will be given should no notice be given of a non-attendance (no-show) prior to course commencement. (PIA/Non-PIA Member Rate + CITB rate).
  • Exceptional circumstances will be considered for a refund, however support documentation may be required (Eg Doctors Certificates)
  • Administration fees may apply should changes to enrolments occur or exceptional circumstances arise and the participant does not attend the training.
  • Course participants are entitled to nominate a substitute to the course or defer participation to the next/same course on one occasion only where due notice (14 days) has been given.
  • PIA accepts no more than $1,000 from each individual student prior to the commencement of a course.

 

 

PIA OBLIGATIONS
  • PIA will provide a formal acknowledgement and receipt of payment to the participants prior to the course commencement.
  • PIA will provide a full refund if the course is cancelled  or upon request of the participant if course is rescheduled.
  • PIA will make every effort to reschedule cancelled courses as soon as possible
  • PIA will ensure all participants are notified should any changes to dates, prices or course structures apply after enrolment.

 

Should you have any queries or concerns regarding our Training Payment and Refund Policy, please do not hesitate to contact us on 8292 4000.