Consumer Complaints
The PIA will attempt to mediate complaints by the general public against members of the PIA provided:
- The complainant has attempted to resolve the matter directly with the plumber before contacting the PIA.
- The person has sent the plumber a written complaint.
- The complaintant has completed and returned the PIA Statutory Declaration Form to the PIA (available below)
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PIA Statutory Declaration |
Members of the public are advised that the PIA recommends three written quotes should be obtained before undertaking significant work. Without a written quote you have limited grounds to dispute costs of non emergency types of work.
Before engaging an Emergency Plumber it is wise to obtain an understanding of the fees of the plumber before engaging them and to ask the plumber to keep you informed at any change in circumstances before proceeding.
If possible obtain some idea of the best case and worst case scenario in relation to the problem eg, A blocked drain can in some circumstances require hydrojetting or may even need to be excavated to fix the problem. Plumbers can appear vague about the time it will take to affect a repair because most plumbing is buried and until they investigate it, it is very difficult to know the extent of a problem.
Unidentified water leaks are particularly difficult to locate and can take a considerable time to find.
Please remember that if you can wait for normal business hours and not call an emergency plumber the cost will be lower. You are paying for an emergency service which comes at a premium cost.
The PIA does not provide inspections or written reports related to technical issues with plumbing or in disputes between plumbers and their clients. If you require such services you need to find a Hydraulic Consultant in the Yellow Pages.
